We follow the GPSA guidelines: accurate descriptions, conscientious packaging, reasonable shipping, satisfied buyers.
Payment & Shipping FAQ
Payment: We prefer PayPal or major credit cards, but we also accept money orders and checks from US customers. If you're paying by check, payment is due within 7 days, otherwise the item will be put back in stock. Please note, if you're paying by money order and don't have the number yet, just put "123" in the check number field of the payment screen. Personal checks will be held until they clear the bank's processing system.
Sales Tax: Sales tax is only applicable if we are shipping to a Maryland address.
Shipping: Within the U.S., we offer standard and expedited options for shipment. All items are carefully wrapped in fresh tissue, padded and cushioned with packing peanuts and large bubble wrap. Items are normally shipped within 24 hours from payment confirmation.
All shipments include insurance against loss or damage, package tracking and delivery confirmation.
Internationally, we offer USPS Priority and First Class service (under 4 pounds). We do not recommend First Class although we know it is considerably cheaper. But it does not include tracking and insurance. Priority International includes approximately $60 insurance, package tracking, and delivery confirmation.
All customs forms include country of origin, which can be helpful in assessing your country's duty. When you buy multiple items, you can save money by combining shipping.
Refunds: We know you're going to love your purchase. But if you don't, please email us within 7 days of delivery for return shipping instructions. If an item is damaged in shipment, please email us immediately so we can process your claim. Do not mail the item back, as that voids your insurance contract.
Questions: We are happy to answer your questions and try to reply promptly. If you need additional information about a particular item, please don't hesitate to contact us.
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